Patient Care Coordinator
About The Position
West Loop Veterinary Care is a state-of-the-art, AAHA-accredited, Cat Friendly, and Fear Free Certified practice in Chicago’s West Loop neighborhood. Our compassionate team is dedicated to building strong relationships and delivering exceptional care to pets and their families. We foster a positive environment with a collaborative team that includes Hospital Attendants, Patient Care Coordinators, Veterinary Assistants, and Technicians. We are seeking a full-time Veterinary Receptionist to be the welcoming face and voice of our hospital. You will be instrumental in ensuring a positive client experience, coordinating patient care, managing electronic medical records, and supporting our veterinary team. We are looking for a detail-oriented individual who will share the passion for our mission of providing exceptional medical care to our patients and excellent service to our clients.
Requirements
- Strong customer service and problem-solving skills
- Superior communication and interpersonal skills
- Knowledge of hospital organization and client service
- Team-oriented with the ability to work in a fast-paced environment
- Flexibility to work evenings and weekends
- Positive attitude and enthusiasm for pet care
Nice To Haves
- 1-2+ years of experience as a receptionist in a small-animal clinic
- Familiarity with practice management software and multi-line phone systems
Responsibilities
- Provide exceptional client service and coordinate patient care
- Maintain professional communications and ambiance
- Facilitate electronic medical records management
Benefits
- Full reimbursement for Illinois technician licensure and up to 16 hours of CE annually
- Mentorship, continuing education, and real career pathways
- Generous paid time off, paid sick leave, 6 paid holidays, paid parental leave and closed on Sundays
- Gym membership reimbursement and Employee Assistance Program
- Generous benefits for your pets on services and products
- 401(k) + 4% employer match
- Health, dental, vision, and life insurance plan offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
