Patient Care Coordinator

CVS Health

1d•Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Typical hours for this role are Monday-Friday. Hours available are: 11:30am-8:00pm CST Position Summary This is a remote role. Coram/CVS Health is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Coordinator, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

Requirements

Minimum one year experience in customer service or call center environment
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word.
High School diploma or GED

Nice To Haves

Healthcare exp preferred
Data Entry
Home infusion or durable medical equipment (DME) experience
Call center experience
Experience working in a healthcare environment

Responsibilities

Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutriton therapy order status.
Process prescription changes
Triaging calls to various departments
Verify patient demographics and ensure accurate shipment