Patient Care Coordinator

Shady Grove Fertility•Norfolk, VA

4h•Onsite

About The Position

US Fertility, the nation’s leading partnership of physician-led fertility practices, is seeking a Patient Care Coordinator for an immediate opening at Shady Grove Fertility in Norfolk, Virginia. The organization is dedicated to redefining careers in reproductive medicine, inspiring hope in patients, helping bring lives into the world, and fostering a culture of excellence. Team members are committed to continuously improving the patient experience and advancing research and development in a dynamic field. Through its national network, including Shady Grove Fertility, US Fertility combines clinical expertise, scientific innovation, and compassionate care. This role offers the opportunity to grow within a nationally respected organization while maintaining close connections to patients and teams, contributing to the purpose, challenge, and personal reward of building families.

Requirements

Excellent oral and written communication, interpersonal and customer service skills
High School Diploma or GED
Ability to work autonomously and in a team environment
Strong attention to detail, demonstrated ability to follow-through, and high degree of comfort with computer applications, accuracy and speed with data entry is required.
Minimum of one year of prior experience in healthcare and familiarity with medical terminology

Responsibilities

Assist with the clinical care of fertility patients
Provide patient/couple counseling, procedure teaching, communicates physician orders and instructions
Provide pre and post op education
Establish a compassionate environment by providing emotional and psychological support to patients and patients' families
Work independently to assure the program goals are achieved
Support and promote excellence in customer service