Patient Care Coordinator

Affordable Dentures & Implants•Montgomery, AL

6d•Onsite

About The Position

The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.

Requirements

Excellent communication and interpersonal skills.
Basic knowledge of scheduling and insurance verification.
Ability to multitask in busy office environments.
Strong attention to detail, accuracy, and organization.
Professional, empathetic demeanor with patients.
Willingness to learn new systems and processes.
Demonstrated ability to maintain patient satisfaction while resolving escalations.
High school diploma or equivalent required.

Nice To Haves

Customer service or healthcare front office experience preferred.
Training in insurance verification or dental and/or healthcare software a plus.
Bilingual preferred but not required.

Responsibilities

Greet patients professionally and manage check-in and check-out processes.
Schedule, confirm, and reschedule appointments via phone and in-office.
Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.
Prepare and enter treatment plans and provide basic patient education on next steps.
Collect payments at time of service and ensure accurate end-of-day reconciliation.
Explain financing options and refunds.
Maintain accounts receivable (A/R) collections and follow-through.
Answer phones, direct calls, and manage voicemail in a timely manner.
Maintain accuracy of patient records and consent forms.
Escalate technical or compliance issues as necessary.