Patient Care Coordinator-Grand Rapids, MI
About The Position
The Hearing Care Coordinator works closely with clinical staff and Hearing Care Professionals to support quality patient care and service, as well as referring physicians and patients. The role provides administrative and patient support within the clinic, including appointment scheduling, insurance benefit verification, and assistance with patient needs. The coordinator also supports clinic operations, sales of accessories, inventory, equipment, and community outreach. Applicants must complete the HireVue Digital Interview assessment during the application process for their application to be considered.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Professional verbal and written communication skills.
- Strong relationship-building skills with patients, physicians, and clinical staff.
- Experience with Microsoft Office and Outlook.
- Knowledge of HIPAA regulations.
Nice To Haves
- Associate degree preferred.
- Prior experience or knowledge with hearing aids is a plus.
- EMR/EHR experience is a plus.
- Two or more years of experience in a health care environment preferred.
Responsibilities
- Greet patients positively and professionally.
- Make outbound calls to current and former patients to schedule follow-up hearing tests, consultations, and weekly clinic evaluations.
- Collect patient intake forms and maintain patient files and notes.
- Schedule and confirm patient appointments.
- Complete insurance benefit checks and authorizations for patients.
- Provide first-level patient support, answer questions, check patients in and out, and collect and process payments.
- Process repairs under the direct supervision of a licensed Hearing Care Professional.
- Prepare bank deposits and submit daily reports to finance.
- Maintain general sales knowledge of accessories and provide patient support.
- Process and receive patient orders, verify pickups, and enter information into the system.
- Clean and maintain equipment and instruments.
- Submit equipment and facility requests.
- Perform general office duties, including cleaning.
- Manage inventory, monitor stock, and submit supply orders as needed.
- Assist with planning and logistics for at least one community outreach event per month.
Benefits
- 401(k) with company match
- Medical, dental, and vision coverage
- Free hearing aids for employees and discounts for qualified family members
- PTO and holiday time
- No nights or weekends
- Legal Shield and identity theft protection
- One floating holiday per year
- Monthly sales bonus
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
