Patient Care Coordinator
About The Position
In this role, you will work closely with providers, clinical leadership, and operations staff to support appointment scheduling, patient communication, medication coordination, insurance verification, and more. You will also act as a liaison between patients and providers, helping patients navigate their mental health care with professionalism, warmth, and clarity. Candidates will rotate the following shift schedule(s). Must be available to work any of the following shifts (below). Shift I: 7:30am - 4:00pm Shift II: 8:00am - 4:30pm or 9:00am - 5:30pm Shift III: 12:00pm - 8:30pm Saturday: 9:00am - 5:00pm (rotating)
Requirements
- Associate’s degree or five years of related experience in lieu of a degree
- Minimum of 1 year experience in a healthcare or customer service role
- Strong communication skills with a warm, empathetic approach to patient care
- Detail-oriented with strong organizational and problem-solving abilities
- Ability to work across multiple locations if needed
- Proficiency in healthcare technology and EMR systems
Responsibilities
- Provide exceptional customer service via phone, email, SMS, and patient portal
- Serve as the welcoming, professional first point of contact for new and returning patients
- Address inquiries, appointment scheduling, medication requests, and care coordination
- Assist with patient emergencies or admissions in a calm, supportive manner
- Accurately maintain and update patient records
- Support communication of provider messages, appointment reminders, and follow-ups
- Generate and review reports to ensure smooth, efficient patient care
- Facilitate medication refill requests and coordinate with pharmacies and providers
- Support patients with clear communication regarding medication policies and timelines
- Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms
- Verify insurance coverage and collect payments professionally and compassionately
- Ensure accurate billing and reconcile daily payment batches
- Greet, check in, and check out patients in a friendly and timely manner
- Support provider scheduling and maximize appointment slot utilization
- Assist with clinic operations and leadership initiatives as needed
Benefits
- Full comprehensive benefits package including health, dental, vision, EAP services and more
- Monthly Wellness Services Reimbursement
- 401k match up to 4%
- Opportunities for growth and professional development
- Accrued PTO and sick/wellness days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
