Patient Care Coordinator

UnitedHealth Group•Plymouth, MN

7d•$16 - $29•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position reports directly to the Director of Sites and will interact on a regular basis with other staff, clients, vendors, and external customers. This position works cooperatively with other organizational staff. This role is responsible for delivering exceptional administrative duties for the organization with minimal supervision and ensuring assigned areas run effectively. Key areas of responsibility include client relations, appointment coordination, general billing support, general housekeeping, and office administration while maintaining department and organizational standards. This position is full-time, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 6:00pm CST. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED
2+ years of experience working in a front service desk or administrative assistant role
1+ years of experience using a computer and standard business and other work-related software with minimal instruction
1+ years of experience reading and understanding common terminology of the mental health field
1+ years of experience reading, interpreting, applying and modeling general information from policy and procedure manuals and other compliance-related information
Basic level of proficiency with Microsoft products (Word, Excel, PowerPoint etc.)
Ability to work our normal business hours of 8:00am - 6:00pm CST
Access to reliable transportation
Must be 18 years of age OR older

Nice To Haves

Experience with scheduling
Experience reading and interpreting information with the ability to share with others as needed
Experience effectively presenting information and responding to questions from internal and external customers which include staff, managers and clients
Experience independently working and prioritizing with the ability to collaborate with others
Experience effectively presenting information and responding to questions from internal and external customers which include staff, managers and clients
Experience in a patient facing setting
Prior experience working in the field of mental health or health care
Clear and concise written, verbal and interpersonal communication skills that produce desired results
Active listening, decision-making and customer service capabilities
Ability to learn and apply newly acquired skills, knowledge, and feedback while recognizing the need to adapt based on presented work situations. Ability to consolidate feedback to enhance individual job performance and make recommendations to the organization
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
Capable of demonstrating an understanding of and being sensitive to serving a culturally diverse population
Ability to maintain confidentiality and comply with professional ethics and standards of practice
Excellent time management, organizational and administrative skills with the ability to manage multiple projects simultaneously

Responsibilities

Support the organization’s Mission, Vision and Values
Welcome clients, ascertain the purpose of their visit, check them in and direct them; accordingly, maintain professional boundaries and discretion with clients and staff
Schedule client appointments, manage cancellations or rescheduling, and send appointment reminders
Accurately enter client information into electronic medical record system, ensuring up-to-date records. Responsible for creating and maintaining efficient records management, documentation and filing systems that support organizational compliance needs
Answer phone calls, respond to emails, and relay messages to appropriate staff members and referral partners
Maintain accurate client records in client’s medical record, ensuring all appropriate forms are completed and documented appropriately
Handle billing processes, accept payments, and follow appropriate billing procedures in electronic medical records
Verify insurance coverage and ensure proper data is collected to ensure payment processing
Ensure all activities comply with legal, professional, and ethical standards
Ensure the security of the electronic medical record by following protocols and maintaining confidentiality
Keep the reception area tidy and stocked with necessary supplies, manage the waiting area throughout the week. Maintain clean and presentable spaces within the clinic, including light housekeeping and stocking
Perform clerical duties including copying, scanning, mailing, filing and transport as needed
Assist with administrative projects and support various departments as needed
Coordinate with site directors and leaders to ensure communication of facilities issues and needs
Screen sensitive and confidential items that can be routinely handled and prepare appropriate responses or direct to appropriate party based on clinic protocols
Abide by Health Insurance Portability and Accountability Act (HIPAA) guidelines associated with client privacy and documentation requests
Attend all required and assigned meetings and training, being punctual for work and meetings, and other duties as assigned