Patient Care Coordinator (Birmingham / Bessemer, AL)

Starkey Canada•Birmingham, AL

4d•Hybrid

About The Position

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PCC is an essential component of the Clinic Team and a steward of its resources. At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

Requirements

High school diploma preferred or equivalent work history.
1-2 years’ experience in a customer service or retail position preferred.
Proficient computer skills and knowledge of Microsoft Office Programs.
Ability to manage all confidential information with complete discretion.

Nice To Haves

Industry familiarity encouraged.

Responsibilities

Immediately acknowledge, greet and service all guests in a friendly, professional manner.
Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
Utilize elevated customer service approach and communication style when working with patients.
Direct and answer calls in a timely, professional fashion.
Strategically manage patient schedule on behalf of Clinic Team.
Understand, support and track current marketing initiatives for the clinic.
Organize office, maintain supplies, and ensure accurate patient files.
Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
Maintain day-to-day operational procedures.
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Make deposits (transportation required) and maintain cashbox.
Reconcile all deposits daily and report weekly.
Support Northland Employee Corporate and/or Department guidelines.
Check and verify quality.
React to change productively and handle other essential duties as assigned.
Assist with development of clinic performance.