Service Agent, Patient Care Coordinator
About The Position
As a Patient Care Coordinator, you will serve as a key point of contact for our clinicians, providing high-quality support across administrative, customer service, and workflow navigation needs. You will manage and prioritize a high volume of inquiries, resolving requests independently when appropriate and partnering with cross-functional teams to ensure timely and effective resolution. You will leverage multiple communication channels including phone, chat, email, and SMS, to execute objectives, facilitate timely resolution, and provide a seamless support experience for our clinicians. Success in this role requires a strong commitment to operational excellence, service quality, and stakeholder experience. You will be expected to consistently deliver a high standard of service that strengthens the clinician experience, supports patient care, and reflects Talkiatry’s commitment to excellence.
Requirements
- Experience providing phone, email and chat-based customer service
- Experience answering phones and multitasking in a fast-paced environment
- Experience scheduling appointments
- Microsoft Office (M365)
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to multitask while maintaining accuracy
- Enjoy working in team-based environment
Nice To Haves
- Medical Reception experience
- Experience using an Electronic Health Record (EHR)
- Experience worked with Microsoft Teams
Responsibilities
- Answer incoming inquiries from patients, answer questions, and schedule appointments
- Make outbound phone calls to patients, pharmacies, and insurance companies
- Create and triage tickets in ServiceNow
- Ensure that providers are scheduled for best use of time
- Schedule appointments as needed in eClinicalWorks
- Support clinicians via Microsoft Teams Chat to schedule patient follow-up appointments, reach out to patients who are late to tele visits, send referral information to patients, and send discharge letters
- Monitor and complete tickets in ServiceNow to inform patients of insurance benefits, respond to patient inquiries, add copies of insurance cards/IDs to patient documents, and troubleshoot minor technological issues or escalate them to our helpdesk
Benefits
- medical
- dental
- vision
- 401K with match
- generous PTO
- paid holidays
- paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
