Patient Care Coordinator
About The Position
The Patient Financial Advocates are patient facing. This position generates revenue by handling high volumes of patient calls and providing telephonic customer service with basic knowledge of all areas of Revenue Cycle. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Requirements
- High School Diploma/GED
- 1+ years of experience accurately entering, updating, and maintaining data across multiple systems ensuring attention to detail
- 1+ years of professional experience in administrative support, customer service, healthcare operations, or related support roles
- Ability to work an 8-hour shift schedules during our normal business hours of 7:30am – 5pm
- Ability to work occasional overtime, weekends or holidays as needed
- Must be 18 years of age OR older
Responsibilities
- Provide support with billing, patient payments, patient inquires
- Processing assistance applications
- Helping get insurance coverage and resolving patient issues
- Help patients apply for Medicaid and special Medicaid programs.
Benefits
- Competitive base pay
- Comprehensive benefit program
- Performance rewards
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- Participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
