Patient Care Coordinator

Resolve Sleep Health•Toronto, ON

3d•CA$0 - CA$20•Onsite

About The Position

Resolve Sleep Health is seeking a temporary full-time Patient Care Coordinator to join their team in Toronto, ON. This role is a 1-year maternity leave contract. The Patient Care Coordinator will be the first point of contact for patients, ensuring a positive and supportive experience. They will be responsible for keeping the clinic running smoothly, supporting the clinical team, and delivering excellent patient care. Resolve Sleep Health is Canada's largest independent provider of sleep health services with over 145 clinics, aiming to improve sleep health through innovation, technology, and compassionate teamwork.

Requirements

A passion for people and exceptional customer service skills
Detail-oriented and a quick learner who thrives in a busy clinic
A team-first mindset and a solutions-focused approach
Previous experience in healthcare, administration, or customer service
Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)

Nice To Haves

Additional languages

Responsibilities

Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
Coordinating appointments, managing referrals, and providing administrative support
Educating patients on sleep therapy assessments, support and equipment
Handling insurance claims, payments, and billing
Supporting sales of therapy products and resupply
Contributing to a clean, organized, and well-functioning clinic environment
Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values