Patient Care Coordinator

Specialty1 Partners • Norwalk, CT

10d • $21 - $25 • Hybrid

About The Position

Our office, Endodontic Associates of Norwalk, is seeking a Patient Care Coordinator to join our busy specialty practice. This position also supports our sister location, Zerella Endodontics, as scheduled. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors.

Requirements

• 3+ years of proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer etc.).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.
• A high school diploma.
• Desire to help patients.
• Must be able to sit and stand for extended periods of time.
• Must be able to operate standard office equipment.
• Must be able to assist patients safely in and out of chairs or treatment areas.
• Must be able to maintain clinical positioning for extended periods.
• Must be able to work around medical equipment and instruments.
• Must be able to adhere to OSHA and infection control standards.
• Must be able to perform repetitive hand and wrist movements.
• Must be able to respond quickly in emergency situations.

Responsibilities

• Making a positive and lasting first impression.
• Bridging the gap between customer obsession and clerical management.
• Dealing with complaints and giving accurate information.
• Making guests and visitors feel comfortable and valued during their visit.
• Welcoming patients to the dental office.
• Maintaining accurate patient records.
• Answering all incoming calls and redirecting them or keeping messages.
• Checking, sorting, and forwarding emails.
• Keeping updated records and files.
• Keeping the front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
• Traveling to our sister location, Zerella Endodontics, as needed.
• Working 4-5 days a week / 32-40 hours per week.
• Facilitating/coordinating other office responsibilities as needed.

Benefits

• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED