Patient Care Coordinator

Resolve Sleep Health • Sechelt, BC

32d • Onsite

About The Position

Resolve Sleep Health is seeking a Patient Care Coordinator to join their team in Sechelt, BC. This is a 12-month term position with the potential to transition into a full-time role. In this front-line role, the Patient Care Coordinator will be the first point of contact for patients, responsible for setting a positive and supportive tone, ensuring the clinic runs smoothly, supporting the clinical team, and delivering excellent patient care.

Requirements

• A passion for people and exceptional customer service skills
• Ability to speak Mandarin/Cantonese required
• Detail-oriented and a quick learner who thrives in a busy clinic
• A team-first mindset and a solutions-focused approach
• Previous experience in healthcare, administration, or customer service
• Comfort with digital tools, including attention to detail and accuracy in EMR systems, documentation and virtual care (training provided)

Nice To Haves

• Bonus points for additional languages

Responsibilities

• Welcoming patients and helping them navigate their care journey with friendly, high quality service standards
• Coordinating appointments, managing referrals, and providing administrative support
• Educating patients on sleep therapy assessments, support and equipment
• Handling insurance claims, payments, and billing
• Supporting sales of therapy products and resupply
• Contributing to a clean, organized, and well-functioning clinic environment
• Acting as a role model and ambassador to the company by living our shared Resolve Sleep Health values

Benefits

• Competitive pay with incentive opportunities
• Health & Dental Benefits
• Employee Family Assistance Program
• Wellness + vacation hours
• Employee discounts on products/services
• Professional development & license fee reimbursement

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed