Patient Care Coordinator Transplant

Banner Health•Tucson, AZ

About The Position

The Patient Care Coordinator provides personalized coordination, clarification, and communication of administrative aspects of patient care, including needs assessments, insurance and authorization verification, registration, documentation, and appointment scheduling. The coordinator partners with transplant coordinators and the broader clinical care team to support a seamless patient and family experience across the treatment continuum, provide resources, and complete follow-up tasks identified during needs assessments. The role supports the transplant team by coordinating patient intake and insurance information, managing authorizations and documentation, scheduling appointments, tests, procedures, and surgeries, and communicating with patients, providers, departments, referral networks, billing teams, and payors. It also involves maintaining records and medical documentation, helping resolve scheduling, coverage, billing, and patient concerns, and supporting efficient administrative operations. The position works under general supervision and may assist other departments as needed. The position is based in Tucson, Arizona, with travel between 3838 N Campbell Ave and 1625 N Campbell Ave. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

High school diploma, GED, or equivalent working knowledge.
Three or more years of experience working in a hospital or medical office.
Knowledge of medical terminology.
Ability to work under minimal supervision and make independent decisions using good judgment.
Excellent communication, human relations, attention-to-detail, and organizational skills.
Highly developed interpersonal relations and process coordination skills.
Knowledge of payer contract terms and processes.
Ability to perform basic math and handle confidential information and sensitive issues.
Ability to use common office and hospital software for patient intake, medical-history updates, scheduling, and billing.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Perform patient intake, including pre-registration or registration, and work with the clinical care team to identify initial authorizations based on the anticipated treatment plan.
Obtain patient insurance benefit information for treatment services, including inpatient and outpatient care, prescription drugs, and travel or housing when necessary.
Answer questions about the authorization process and provide information to providers, patients, and third-party payors.
Obtain and monitor insurance authorizations and notifications, collect required signatures and documents, and update insurance, authorization, preferred-provider, and treatment-plan information.
Document information accurately and completely in patient record systems to support reimbursement and coordinate with clinical teams and insurers to maintain coverage and reduce patient financial impact.
Provide administrative support by maintaining documents, proposals, correspondence, spreadsheets, reports, and records in business software and databases used for electronic medical records, billing, and data management.
Schedule physician appointments, tests, procedures, and surgeries, and provide preparation instructions when needed.
Prepare, process, and manage patient documentation in department databases.
Act as a liaison among patients, billing departments, and payors to improve accounts receivable and resolve outstanding issues or patient concerns.
Communicate with patients, departments, referral networks, and providers to support appropriate care plans and protocols; protect confidential information and proactively resolve scheduling conflicts.
Coordinate obtaining medical records from hospitals, practice offices, and ancillary services when needed.
Respond to patient referral requests for tests, procedures, and specialty visits.
Follow medical-record compliance guidelines and may assist with developing procedures to comply with state and federal laws.
Reconcile charge tickets and identify incomplete tickets or missing charge or diagnosis codes, notifying clinical staff as needed.
Work independently under general supervision to coordinate administrative functions, use judgment and problem-solving skills, and provide cross-department assistance when required.