Patient Care Coordinator

UnitedHealth Group • Worcester, MA

1d • $18 - $32 • Onsite

About The Position

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. Schedule (36 hours): FT – 3, 12-hour shifts - 8:30 -8:30, every other weekend and holidays. Location: 366 Shrewsbury Street, Worcester, MA 01604. May be asked to cover other clinics as needed.

Requirements

• High School Diploma/GED
• 1+ years of receptionist or healthcare-related experience
• Willing and able to travel to cover other practices, as needed
• Access to reliable transportation & valid US driver's license

Nice To Haves

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate level of computer proficiency including the use of MS Word, Excel, Outlook, and multiple web applications
• Knowledge of Epic EMR software
• Bilingual in Spanish and English
• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• File and maintain medical records
• Consistently correct registration work queue errors
• Confirms and schedule appointments
• Perform referral documentation promptly
• Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in a high pace environment
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Perform other related duties and assignments as required
• Complete new clinical competencies rolled out by the Educational Committee
• Collect co-payments, co-insurance and deductibles and issues receipts
• Process walk-in patients and visitors
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ReadyMed staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• performance rewards
• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED