Full-time Healthcare Marketer/PCC- Vernal/Basin

Rocky Mountain Care Group • Woods Cross, UT

22h • Hybrid

About The Position

Completes day-to-day tasks regarding admission, discharge, and/or transfer of residents in accordance with local, state and federal standards and regulations, as well as established policies and procedures. This role participates in an open and collaborative relationship between continuum partners (i.e. home health, hospice, SNF, ALF, etc.) working toward shared goals for occupancy census and collections. The Patient Care Coordinator performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status, ensuring they know at all times the status of each referral. They communicate with external team members regarding referral status and any additional information needed to assist with the admission decision, and daily with central intake, business office, administrator/directors to complete financial evaluations for potential referrals and payment options. This role also ensures residents or patients are admitted, transferred and discharged from the facility software accurately on a daily basis, records resident pay status changes on the facility’s internal daily census communication tool, and records resident pay status accurately in the resident’s record at time of admission. The Patient Care Coordinator behaves in a manner aligned with facility goals for occupancy and customer service, meets with potential residents/representatives daily and provides information about the facility, and provides tours of the facility daily, and as requested by potential residents/representatives. They work in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals, and numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals. This role completes admission paperwork and files according to facility policy, informs the Admissions Director of obstacles or barriers to admitting residents, and maintains daily referral tracking information as assigned by the Admissions Director. They communicate with interdisciplinary team members timely regarding room assignments for pending admissions, demonstrate interpersonal relationship skills by developing and maintaining trust with coworkers, and complete the daily census. The Patient Care Coordinator participates in facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee. They collaborate with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process, and promotes teamwork, mutual respect, and effective communication. Additionally, they participate in the facility’s plan of correction response to an inspection survey and implement any follow-up as designated by the Admissions Director, and promote safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness. This role also treats all residents or patients with dignity and respect, promotes and protects all resident or patient’s rights, establishes a culture of compliance by adhering to all facility policies and procedures, and complies with standards of business conduct, and state/federal regulations and guidelines. They follow appropriate safety and hygiene measures at all times to protect residents, patients and themselves, maintain confidentiality of protected health information, including verbal, written, and electronic communications, and report noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. They report any retaliation or discrimination to HR or compliance officer, report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents or patients to supervisor and/or administrator, and protect residents or patients from abuse, and cooperate with all investigations. They report any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy, participate in all life safety and emergency drills and trainings where applicable, fulfill responsibilities as assigned during implementation or activation of the emergency plan, and report work-related injuries and illnesses immediately to supervisor. As a condition of employment, they complete all assigned training and skills competency and follow established infection control policies and procedures.

Requirements

• Must be 18 years of age
• Must have, as a minimum, one (1) year of experience with demonstrated success in a business development or marketing position in a skilled nursing facility, assisted living facility or in another related health care facility.
• Understanding of customer service principles and exceptional interpersonal skills
• Ability to read, write, speak and understand the English language.
• Must be a supportive team member, contribute to and be an example of team work.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to deal tactfully with personnel, residents, patients, family members, visitors, government agencies/personnel and the general public.
• Must have patience, tact, and willingness to deal with difficult residents, patients, family and staff.
• Must be able to relay information concerning a resident or patient’s condition.
• Must not pose a threat to the health and safety of other individuals in the workplace.
• Must be able to move intermittently throughout the workday.
• Meets general health requirements according to company policy, including medical and physical exams and checking immunity status to various infectious diseases.
• Ability to assist in evacuation of residents or patients during emergency situations.
• Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position.
• Agreement to abide by all standards, policies, and procedures of the company, including the company’s compliance and ethics program, is a condition of employment.

Nice To Haves

• Associates degree in business or marketing is preferred but not required
• Knowledgeable of insurance coverage and authorization process pertaining to long-term care is helpful.

Responsibilities

• Completes day-to-day tasks regarding admission, discharge, and/or transfer of residents.
• Participates in an open and collaborative relationship between continuum partners.
• Performs duties daily as delegated by the Regional Development Director to facilitate the conversion of referrals to admission status.
• Communicates with external team members regarding referral status and any additional information needed to assist with the admission decision.
• Communicates daily with central intake, business office, administrator/directors to complete financial evaluations for potential referrals and payment options.
• Ensures residents or patients are admitted, transferred and discharged from the facility software accurately on a daily basis.
• Records resident pay status changes on the facility’s internal daily census communication tool.
• Records resident pay status accurately in the resident’s record at time of admission.
• Meets with potential residents/representatives daily and provides information about the facility.
• Provides tours of the facility daily, and as requested by potential residents/representatives.
• Works in a helpful and pleasant manner, daily using the telephone to communicate with families, residents, hospitals, insurance companies, etc. related to processing referrals.
• Works numerous times a day using a computer, electronic medical record, spreadsheets, and other tools related to processing referrals.
• Completes admission paperwork and files according to facility policy.
• Informs the Admissions Director of obstacles or barriers to admitting residents.
• Maintains daily referral tracking information as assigned by the Admissions Director.
• Communicates with interdisciplinary team members timely regarding room assignments for pending admissions.
• Demonstrates interpersonal relationship skills by developing and maintaining trust with coworkers.
• Completes the daily census.
• Participates in facility assessment activities as needed.
• Collaborates with members of the interdisciplinary team, family members, hospitals and community, etc. in a manner that resolves issues and improves the admissions process.
• Promotes teamwork, mutual respect, and effective communication.
• Participates in the facility’s plan of correction response to an inspection survey and implements any follow-up as designated by the Admissions Director.
• Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
• Treats all residents or patients with dignity and respect.
• Promotes and protects all resident or patient’s rights.
• Establishes a culture of compliance by adhering to all facility policies and procedures.
• Complies with standards of business conduct, and state/federal regulations and guidelines.
• Follows appropriate safety and hygiene measures at all times to protect residents, patients and themselves.
• Maintains confidentiality of protected health information, including verbal, written, and electronic communications.
• Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Reports any retaliation or discrimination to HR or compliance officer.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents or patients to supervisor and/or administrator.
• Protects residents or patients from abuse, and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings where applicable.
• Fulfills responsibilities as assigned during implementation or activation of the emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Completes all assigned training and skills competency.
• Follows established infection control policies and procedures.

Benefits

• Reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree