Patient Care Coordinator

Beltone•Reno, NV

18d•Onsite

About The Position

Help Others Hear Life More Clearly – Join LeMay Hearing & Balance in Reno, NV! At LeMay Hearing & Balance, patient care isn't just a priority, it’s the foundation of everything we do. For over 25 years, our clinic has been recognized as one of Reno’s most trusted and established audiology practices, providing state-of-the-art diagnostic care, deeply personalized treatment, and a “patient for life” philosophy. The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice. If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now!

Requirements

A minimum of 10 years of medical office management experience
High school diploma or equivalent (GED)
Strong computer skills
Experience with word processing and database software.
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills.
Ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail oriented.
Front desk medical experience required.

Nice To Haves

Experience with front desk in the hearing industry is a plus
Bilingual (Spanish) is strongly preferred.

Responsibilities

Greet and screen patients to determine how we can best support them
Answer questions about services and promotions
Spot potential leads and keep patient flow running smoothly
Manage scheduling, daily office tasks, and financial and administrative duties
Handle insurance verification, inventory, and patient records
Partner with clinic and home office teams to support operations
Assist with marketing efforts, events, outreach, and patient retention activities
Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Schedule and confirm appointments and conduct outbound retention calls to patients.
Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
Maintain all daily, weekly and monthly reports and tracking documents.
Respond to home office requests in a timely manner.
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
Training support for other location front office staff, as may be appropriate.