Patient Care Coordinator

Pacific Neuropsychiatric Specialists Inc • Huntington Beach, CA

60d • Hybrid

About The Position

The Patient Care Coordinator will be responsible for managing patient appointments, ensuring smooth check-in and check-out processes, and facilitating communication between patients and providers. This role requires a friendly and organized individual who can handle a high-volume environment and adapt to changing priorities. The coordinator will play a key role in maintaining patient satisfaction and efficient clinic operations.

Requirements

• Previous experience or training/education working in a medical facility.
• Must be friendly, outgoing, “people oriented”.
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.
• High School Diploma required.
• BLS/CPR Certification (Required).

Nice To Haves

• College or college-equivalent education is preferred.
• Psychiatric practice experience recommended.
• Medical Assistant Certification (Preferred).

Responsibilities

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Medical
• Hourly rate based on skill, experience and tenure of your profession.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees