Patient Care Coordinator-Elmhurst, IL

Sonova International•Elmhurst, NY

9d•Onsite

About The Position

The Hearing Care Coordinator (HCC) plays a key role in the success and growth of the clinic. Working closely with the Hearing Care Professional to create an exceptional patient experience while helping drive new patient activity, community awareness, and overall clinic performance. This is a patient-focused, sales and business-growth role. The HCC builds strong relationships with patients, referring physicians, community partners, and local organizations to generate awareness and grow the clinic. Through proactive outreach, follow-up, appointment scheduling, and community engagement, the HCC helps connect people with the hearing care they need and supports the clinic in achieving its business goals.

Requirements

High School Diploma or equivalent required.
Strong sales and relationship-building skills with the ability to engage patients and build trust.
Comfortable making daily outbound calls and proactively following up with patients and prospective patients.
Strong verbal and written communication skills.
Ability to build and maintain relationships with patients, physicians, referral sources, community partners, and clinical staff.
Self-motivated, goal-oriented, and comfortable taking ownership of clinic growth initiatives.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Professional and confident when representing the clinic in the community.
Ability to identify opportunities, take initiative, and follow through.
Proficiency with Microsoft Office and Outlook.

Nice To Haves

Associate's degree preferred.
Previous experience in hearing healthcare, hearing aids, or a related healthcare environment is a plus.
Sales, customer service, business development, or community outreach experience is preferred.
EMR/EHR experience a plus.

Responsibilities

Create a welcoming, professional, and positive experience for every patient.
Conduct consistent outbound calls to prospective patients to schedule hearing tests, consultations, and other appointments.
Support the Hearing Care Professional in achieving clinic goals through strong patient engagement and follow-up.
Educate patients on hearing care products, services, accessories, and available solutions.
Develop strong relationships with patients to encourage retention, referrals, and repeat business.
Build and maintain relationships with physicians, referral sources, community organizations, businesses, senior groups, and other local partners.
Assist with identifying opportunities to increase awareness of the clinic and generate new patient referrals.
Take ownership of contributing to the clinic's overall growth and success.
Schedule and confirm patient appointments and manage the clinic's daily schedule effectively.
Complete insurance benefit verification and authorization requirements.
Provide first-level support to patients, answer questions, check patients in and out, and collect and process payments.
Process patient orders, receive products, verify orders, and coordinate patient pick-up.
Perform general office and administrative duties as needed.