Patient Care Coordinator

The US Oncology Network•Blacksburg, VA

9d•Onsite

About The Position

The Patient Care Coordinator (PCC) is a dedicated clinical support role that partners directly with physicians to improve clinic efficiency, reduce administrative burden, and enhance care coordination. The PCC supports providers during patient visits and manages key non-clinical responsibilities between visits, enabling physicians to focus on direct patient care.

Requirements

Demonstrated experience in outpatient clinical workflows
Strong EMR proficiency, including comfort with order entry and documentation
Excellent organizational, communication, and multitasking skills
Proven reliability, professionalism, and discretion
Strong attention to detail
Effective communication with providers, patients, and team members
Ability to manage multiple priorities in a fast-paced environment
Comfort working in close collaboration with physicians and APPs
Team-oriented mindset with a clear understanding of role boundaries

Nice To Haves

Experience supporting providers directly in a clinical setting
Demonstrated interest in career advancement and expanded responsibilities

Responsibilities

Prepare patient charts prior to visits, including review of labs, imaging, and relevant clinical documentation
Accompany providers during patient visits, as appropriate
Perform real-time medication reconciliation and update medication lists
Enter orders (labs, imaging, medications, referrals) for provider review and signature
Retrieve clinical information (labs, imaging, notes) during visits as needed
Support clinic efficiency by managing visit-related tasks in real time
Monitor and manage EMR messages, patient portal communications, and provider correspondence
Serve as a primary point of contact for patients for non-clinical questions and coordination needs
Coordinate scheduling adjustments in collaboration with scheduling teams (e.g., provider availability, urgent needs)
Track follow-up items, including labs, imaging, referrals, and external records
Support care coordination across departments and services
Provide patient education on communication expectations and how to contact the care team
Partner closely with nursing staff to ensure smooth handoffs and appropriate escalation of clinical concerns
Support triage workflows by managing administrative and coordination tasks
Participate in daily huddles, workflow optimization, and process improvement initiatives
Provide cross-coverage for other PCCs as needed
Other duties as assigned.