Patient Care Coordinator

Specialty1 Partners•Milwaukee, WI

8d•Onsite

About The Position

Our office, Endodontic Specialists of Wisconsin - Milwaukee, is seeking a Patient Care Coordinator to join our busy specialty practice. Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. This role is essential for making a positive and lasting first impression, bridging the gap between customer obsession and clerical management. The ideal candidate will handle patient inquiries, complaints, and provide accurate information, ensuring guests and visitors feel comfortable and valued during their visit. The position involves welcoming patients, maintaining accurate records, managing communications (calls, emails), updating records, and maintaining a tidy front desk. The role is full-time, Monday-Friday, and may involve facilitating other office responsibilities as needed.

Requirements

1+ years of proven experience as front desk representative with dental experience
Familiarity with office machines (e.g. fax, printer etc.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients

Responsibilities

Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Work full-time from Monday-Friday
Facilitate/coordinate other office responsibilities as needed