Patient Care Coordinator

Health Plus Management•Bronx, NY

6d•$20

About The Position

Health Plus Management (HPM) is a Physician Support Organization and market leader in clinical practice management in the physical medicine and rehabilitation market with 50+ locations serving Long Island, NYC, Westchester, Upstate NY, NJ and Connecticut. HPM provides independent physician practices specializing in musculoskeletal care with professional business development, marketing and back-office support typically seen in much larger organizations, thereby enabling clients to start and/or grow their private practice beyond what might otherwise be feasible (while maximizing clinical service and patient care). Health Plus Management is seeking an energetic, patient-centric and detail-oriented Patient Care Coordinator to be the liaison between our physicians and patients. The Patient Care Coordinator will welcome patients and provide them the best customer service throughout their visits. In this role, the Patient Care Coordinator will educate our patients on their specific plans and respond to all inquiries with compassion. Please apply directly on our website: https://healthplusmgmt.com/careers/

Requirements

1+ years of relevant medical experience, preferred
Knowledge of medical terminology & procedures, and the ability to intelligently and confidently converse with patients and is preferred
Knowledge of EMR system(s)
Strong computer knowledge and windows program including Microsoft word/excel
Bilingual (English/Spanish) required
Excellent verbal and written communication
Ensuring a great patient experience by delivering outstanding customer service
Relaying a sense of compassion to our patients
Exceptional organizational and time-managements skills - the ability to multi-task is a must
Adaptability and flexibility while working in a fast-paced environment
Problem-solving ability and aptitude
Outcome-focused, with an ability to work under pressure
A solution-oriented mindset and a willingness to 'get your hands dirty'
A strong sense of urgency and focus in accomplishing tasks
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.

Responsibilities

Provide outstanding customer service to every patient
Coordinate patient visits to ensure proper progress of treatment plans
Educate our patients on treatment plans, practice policies, financial responsibility, etc.
Schedule the treatment plan of the physicians with the patient
Track referrals and treatment plans with patient
Assist patients to set goals and identify the problem(s) when patients are not meeting their goals
Assist patients with completion of paperwork when necessary
Respond to patient inquires in a compassionate and timely manner
Process medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
Ensure the compliance of treatment plans created by the physicians
Responsible for maintaining confidentiality of personal information (HIPAA compliant)
Ensure all patient information (demographics, insurance information, etc.) are in the system for follow-up and reporting
Provide advocacy, information, and referral services to patients
Act as a back-up to other team members as needed
Other duties as assigned