Patient Care Coordinator (Sales & Client Success)
About The Position
The Patient Care Coordinator (Sales & Client Success) role at Strive2Move is a crucial position focused on being the first impression of the company and a key driver of growth. This role involves engaging with prospective clients who are often experiencing pain and have tried various treatments without success. The coordinator's primary function is to help these individuals understand if Strive2Move is the right solution for them, build trust, and schedule initial consultations. It requires a blend of strong communication, sales, and organizational skills, with a focus on empathy and achieving results. The company is a fast-growing cash-based rehab clinic in New Jersey, dedicated to helping people find the root cause of their pain and return to their desired activities.
Requirements
- Love talking to people
- Naturally build trust
- Like solving problems
- Stay calm in fast-paced environments
- Extremely organized
- Enjoy learning psychology, communication, and sales
- Can balance empathy with confidence
- Take ownership without needing constant direction
- Like being measured by results
- Hate talking on the phone (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
- Get uncomfortable discussing money (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
- Need someone checking your work constantly (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
- Prefer routine over growth (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
- Make excuses instead of solving problems (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
- Don't enjoy learning (This is a requirement for NOT being a fit, implying the opposite is a requirement for the role)
Nice To Haves
- Great listener
- Organized
- Reliable
- Positive
- Confident
- Caring
- Competitive
- Someone who gets things done
Responsibilities
- Answering inbound calls from prospective clients
- Following up with warm leads who requested information
- Building genuine rapport before discussing appointments
- Helping people understand why they're still struggling despite trying other treatments
- Scheduling Discovery Visits with qualified prospects
- Maintaining accurate CRM records
- Confirming appointments to reduce no-shows
- Coordinating with our clinical team
- Following proven sales processes while sounding like a real human
Benefits
- Performance Bonuses Available
- Weekly mentorship and professional development
- Growth opportunities
- Supportive team culture
- 401k match
- health care stipend
- 15 days PTO plus paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
