Patient Care Coordinator (Oakbrook, IL)
Stella Mental Health•Westmont, IL
•$23 - $25•Onsite
About The Position
The Patient Care Coordinator serves as the central connection point between patients, providers, and the clinic team. This role is ideal for someone who thrives in a fast-paced clinical environment and genuinely loves being part of a patient's healing journey. This is a benefit-eligible, non-exempt position working in clinic Monday through Friday, 30+ hours per week.
Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in healthcare coordination, patient services, or medical office administration
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced clinical setting
- Excellent interpersonal and communication skills with a patient-centered approach
- Experience working with scheduling systems, EMRs, or healthcare administrative platforms
- Must be able to reliably commute to our Westmont, IL clinic
Nice To Haves
- Background in behavioral health or interventional treatment settings
- Familiarity with DrChrono EMR or similar systems
- Experience coordinating care across interdisciplinary healthcare teams
- Knowledge of insurance verification, patient intake workflows, or medical billing
Responsibilities
- Guide patients through Stella's care pathways with compassion, precision, and flexibility
- Coordinate appointments to maximize provider utilization and minimize scheduling gaps
- Respond promptly to patient inquiries via phone, email, and other communication channels
- Track patient preferences to support personalized care experiences
- Maintain accurate patient records and manage follow-up tasks in DrChrono and Salesforce
- Protect patient rights and maintain confidentiality in accordance with HIPAA standards
- Participate in daily huddles and weekly team meetings to align on clinic priorities
- Communicate effectively via Slack and email, ensuring timely responses within 24 hours
- Support accurate billing processes including copay collection, cash pay collection, and eligibility checks
- Maintain accurate, timely, and compliant documentation in the electronic medical record (EMR)
- Identify workflow challenges and recommend process improvements
- Adhere to all health, safety, medication storage/handling, and organizational compliance protocols
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company contribution
- Paid time off and holidays, including your birthday off
- Paid parental leave
- Training on TMS equipment and processes - no prior experience required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
