Site Coordinator

Highbar Physical Therapy • Boston, MA

3d

About The Position

Highbar Physical Therapy is hiring a Patient Care Coordinator (PCC) to be an integral part of the clinical team. The PCC leads the way in creating excellent patient experiences and drives administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties. Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Requirements

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training

Nice To Haves

• Associate degree in healthcare administration or a related field of study preferred

Responsibilities

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Benefits

• Medical
• Dental & Vision
• 401(k)
• voluntary disability and life insurance options
• Fitness & Wellness program
• paid holidays and paid time off
• flexible work hours
• community volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED