Patient Care Coordinator - Mason Clinic

Peak Performance Physical Therapy, PLC • Mason, MI

9d • Onsite

About The Position

The Patient Care Coordinator (PCC) is often the first and last impression of our clinic, creating a welcoming experience while keeping daily operations running smoothly. This role plays an essential part in supporting exceptional patient care, clinic performance, and overall business success by coordinating front desk operations, optimizing schedules, and ensuring accurate patient and billing information. As a trusted resource for patients, the PCC helps guide each individual's experience by educating them about our services, answering questions, and identifying opportunities to enhance their care through appropriate service recommendations. This position is ideal for someone who enjoys building relationships, staying organized, and making a meaningful impact on both patients and the clinic team every day.

Requirements

• High School Diploma or equivalent required.
• Customer service experience in a patient-facing or healthcare environment.
• Strong administrative skills including scheduling, coordination, and record-keeping.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to address patient concerns with empathy, professionalism, and solution-oriented thinking.
• Comfortable discussing services, pricing, and treatment options with patients in a compliant and ethical manner.
• Sales-oriented mindset with the ability to promote services that support patient outcomes and align with company standards.
• Proficiency with computers and healthcare scheduling software.
• Ability to adapt to changing priorities and workflows.
• Knowledge of and adherence to HIPAA and other applicable privacy and confidentiality regulations.
• Ability to work opening shifts and closing shifts to maximize business hour coverage.

Nice To Haves

• Associate’s or Bachelor’s Degree preferred.
• Previous experience in a healthcare setting preferred.

Responsibilities

• Ensure smooth and professional internal and external communication across the clinic.
• Manage patient scheduling efficiently to support maximum provider productivity.
• Confirm and maintain patient appointments to reduce no-shows and cancellations.
• Ensure referrals convert into evaluations with minimal delay.
• Obtain complete and accurate billing, insurance, and demographic information prior to services being rendered.
• Collect front desk payments accurately and in a timely manner.
• Complete assigned administrative and operational tasks to support daily clinic operations.
• Educate patients, referral sources, and the community on Peak Performance Physical Therapy services.
• Proactively educate patients on available services, programs, and treatment options, recommending appropriate add-on or supplemental services based on patient needs and established plans of care.
• Upsell services in a professional, ethical, and patient-centered manner while adhering to company policies, payer guidelines, and applicable healthcare regulations.
• Support clinic revenue growth by identifying opportunities to enhance the patient experience through service awareness and engagement.
• Maintain compliance with all federal, state, and local employment laws, healthcare regulations, and company policies.
• Perform other duties as assigned or as needed to support clinic operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED