Patient Care Coordinator

Cencora • Remote, KY

8d

About The Position

The Patient Care Coordinator will be responsible for answering and resolving patient inquiries, understanding the challenges of specific disease states, and assisting patients with drug therapy and pharmacy care issues. This role promotes drug compliance, reports adverse events, and establishes strong relationships with physician practices to streamline communication among various healthcare parties. The coordinator participates in the administration of the patient's pharmacy care plan, troubleshoots patient and payer issues, and works within a team-structured environment. A continuous quality improvement approach is expected, with proactive identification and communication of improvement areas. Maintaining current documentation and coordinating resolutions with internal and external parties are key responsibilities. Active participation in case reviews with pharmacists, nursing services, and management is also required. Related duties as assigned.

Requirements

• High school diploma
• Minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment.
• Strong time management, organizational skills, initiative, professional demeanor and positive attitude
• Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative
• Ability to communicate effectively both orally and in writing
• Ability to promote a positive team environment
• A champion for excellence, efficiency and quality
• Ability to collaborate with other professionals within the organization
• Strong interpersonal skills
• Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook

Nice To Haves

• Preferred education in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associates degree program or equivalent combination of experience and education.

Responsibilities

• Answers and resolves patient inquiries within committed time frames.
• Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues.
• Promotes drug compliance.
• Reports all adverse events related to drug therapy and pharmacy care.
• Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties.
• Participates in administration of patient's pharmacy care plan.
• Troubleshoots and resolves patient and payer issues in a timely fashion.
• Works in a team-structured environment to provide support to other members of the healthcare team.
• Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team.
• Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed.
• Coordinates responses and resolutions with appropriate internal and external parties.
• Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues.
• Performs related duties as assigned.

Benefits

• Equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• Reasonable accommodations to individuals with disabilities during the employment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED