Patient Care Coordinator (SEIU), Radiology-Kenmore-Atrius Health

UnitedHealth Group•Boston, MA

10d•$19 - $30•Onsite

About The Position

Provides customer service and administrative support for the Radiology department. Serves as a key point of contact for patients, clinicians, and technologists. Responsible for scheduling appointments, managing referrals, conducting patient outreach, and supporting departmental operations. Works independently to coordinate patient access, improve workflow efficiency, and ensure smooth communication between patients, providers, and imaging staff.

Requirements

High School Diploma, GED, HiSET, or equivalent
Computer proficiency and ability to use healthcare technology systems
Proven solid customer service, interpersonal, organizational, and time management skills
Proven ability to use standard office equipment and electronic applications
Proven ability to work in a busy medical office environment with frequent interruptions

Nice To Haves

Associate's degree in Medical Assisting or Medical Office Administration certificate program
EMR experience or aptitude to learn and master EMR systems
Business experience, including cash handling/collections
Experience in a medical or clinical setting
Experience prioritizing and managing multiple tasks
Healthcare business office experience
Knowledge of CPT and ICD coding
Familiarity with medical terminology
Understanding of HIPAA and patient confidentiality requirements

Responsibilities

Manage patient flow, scheduling, and appointment availability
Schedule imaging exams and follow-up appointments
Assist with referral processing and coordinate communication with other departments
Contact patients regarding appointments and follow-up care
Determine urgency of appointments and appropriately prioritize scheduling needs
Verify insurance coverage and patient demographic information
Collect co-pays and deductibles for imaging services
Make appointment reminder calls
Process requests for copies of imaging records and CDs
Maintain department check-in processes and patient flow
Monitor referral/work queues and follow up on open referrals
Schedule appointment requests and assist with patient checkout as needed
Coordinate image sharing, retrieval of outside imaging, and PACS/EMR updates
Track internal and external imaging records according to department policies
Communicate imaging results to outside providers following department protocols
Maintain an organized and welcoming waiting room
Assist with training and onboarding of new radiology support staff
Provide backup coverage for support staff and support multiple regional locations as needed
Address routine patient concerns and complaints
Perform other duties as assigned