Rosin Eyecare - Patient Care Coordinator

EssilorLuxottica Group•Niles, IL

11d•$19 - $24•Onsite

About The Position

Rosin Eyecare, founded in 1930, is dedicated to providing excellent eye health services and exceptional vision to Chicagoans. With a focus on treating patients like family, Rosin Eyecare has expanded regionally and offers comprehensive eye exams, stylish glasses, contact solutions, and various eye health checkups. They utilize cutting-edge technology and modern techniques. As part of EssilorLuxottica, a global leader in vision care products, Rosin Eyecare offers tailored professional development opportunities. This role supports the practice by coordinating the daily administration of doctors, visitors, and patients, ensuring an unsurpassed patient experience by seamlessly linking the doctor and other practice functions. The position aims to establish the practice as the premier destination for vision needs in the community.

Requirements

High School graduate or equivalent
2+ years of office experience in a healthcare setting
Strong customer service skills (internal and external)
Strong communicator and listener
Problem solving ability
Organization skills

Nice To Haves

Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills

Responsibilities

Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assigned by Practice Manager or as business needs.