Patient Care Coordinator - Wembley Dental Clinic
About The Position
Wembley Dental Clinic is seeking a Patient Care Coordinator to join their team. The clinic has been serving the Parksville, Qualicum, Bowser, Errington, Nanoose Bay, Lasqueti Island, Lantzville, and Nanaimo areas for many years, offering a complete range of dental services. The practice utilizes the latest in dental technology and is dedicated to providing unparalleled dental care in a safe environment. The Patient Care Coordinator will be responsible for making a positive impression on patients, optimizing the appointment schedule, managing patient calls and inquiries, handling billing and insurance claims, managing the recall system, processing correspondence, and maintaining patient records. The role requires strong communication skills, active listening, and empathy.
Requirements
- Minimum 1 year of Administrator experience
- Experience with Dental software
- Candidates must be legally eligible to work in Canada.
Nice To Haves
- Clinical background considered an asset
Responsibilities
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
Benefits
- RRSP matching program for permanent team members
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
