Patient Care Coordinator

BELTOPIA LLC • Greenfield, IN

3d • $16 - $18 • Onsite

About The Position

Beltone is looking for a friendly, organized, and dependable Patient Care Coordinator to join our team. Our Patient Care Coordinators are an important part of the patient experience and the day-to-day success of our offices. This position is a great fit for someone who enjoys working with people, stays organized in a busy environment, is comfortable using computers and office technology, and takes pride in providing excellent customer service.

Requirements

• Strong organizational and time-management skills
• Excellent communication and customer service skills
• Confidence speaking with patients both in person and over the phone
• Comfortable making outbound calls and following up with patients
• Comfortable learning and working with multiple computer programs and office systems
• Ability to prioritize responsibilities and manage a busy schedule
• Dependable, self-motivated, and able to work both independently and as part of a team
• Positive, professional attitude and a genuine desire to help people
• High school diploma or equivalent required

Nice To Haves

• Previous experience in customer service, retail, medical/clinical office, front desk, scheduling, or office administration is preferred
• Experience with Microsoft Office and other computer-based office systems is helpful
• Hearing healthcare experience is not required — we will provide training

Responsibilities

• Welcome patients and help create a friendly, professional office experience from the moment they call or walk through the door
• Manage the office schedule, including scheduling, confirming, and following up on appointments
• Handle both incoming and outgoing patient calls
• Work proactively with patients to schedule needed appointments and keep the provider's schedule productive and organized
• Support the Hearing Care Professional with daily office and patient needs
• Maintain accurate patient information, documentation, and office records
• Process payments and assist with basic office financial responsibilities
• Help manage office inventory and supplies
• Assist with local marketing, patient outreach, and community referral efforts
• Maintain patient confidentiality and follow HIPAA and company procedures
• Keep the office organized, professional, and welcoming

Benefits

• Full-time employees are eligible for company benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED