Patient Care Coordinator

Clear Lakes Dental•Burnsville, MN

34d•Onsite

About The Position

Clear Lakes Dental is opening a new clinic in Burnsville, MN and is seeking enthusiastic, passionate team members. They are a dental practice treating patients of all ages and are looking for a full-time/part-time Patient Care Coordinator (PCC). The role offers 100% fully paid training, and no prior experience is needed. The team motto is 'No Stress, No Drama!'

Requirements

1 year of customer service experience.
Must be able to handle a fast paced environment.
Strong written and oral communication skills.
Demonstrated ability to manage complex operational matters.
Highly motivated and self starter attitude.
Energetic, engaging personality.
Enjoy working with people.
Proficient with computers (typing 50-60 wpm).

Nice To Haves

Bilingual in Spanish, Somali, Oromo or Hmong a plus.

Responsibilities

Greet patients by phone, schedule their appointments within the scheduling software (FUSE) and create a positive, welcoming experience.
Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow.
Uploading the necessary documents into patients profile
Ensuring all dental insurance is active for the current month
Ensuring all dental history is accurate
Obtaining necessary insurance benefits and eligibility
Register new patients and maintain accurate patient records.
Copy and scan documents into patients’ charts.
Request chart/patient transfers.
Record patient issues/conversations in communication log or chart.
Contact patients for follow up appointments.
Maintains patient confidentiality.