Patient Care Coordinator - Dr. Hudgins

Hospital for Special Surgery•Stamford, CT

1d•$27 - $41•Onsite

About The Position

The Patient Care Coordinator role is responsible for managing patient appointments, coordinating referrals, handling patient check-out processes, and ensuring accurate documentation. This position requires excellent communication and organizational skills, a strong customer service orientation, and proficiency in healthcare systems. The role involves working collaboratively with clinical teams to ensure smooth patient flow and efficient office operations. The Hospital for Special Surgery (HSS) is a top-ranked hospital for orthopedics and rheumatology, known for its innovative, supportive, and inclusive environment.

Requirements

High School Diploma or equivalent (G.E.D.), may include specialized or vocational courses
2 Years of Healthcare/Medical-Medical Secretary experience
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one’s work and work environment
Strong computer skills
Knowledge of healthcare industry including regulations and health insurance

Nice To Haves

Experience with Epic preferred
Familiarity with medical terminology, preferred

Responsibilities

Answers phones and greets patients courteously, clearly, and efficiently.
Demonstrates a professional demeanor, empathy, discretion, and respect in all patient interactions.
Ensures timely internal/external communication via phone, email, or in-person regarding appointments, instructions, and follow-ups based on the office’s protocol.
Handles patient concerns calmly, and appropriately escalates concerns to administrative manager or clinical staff when necessary.
Schedules appointments and ancillary services accurately, following the provider’s protocol as directed by the physician or office manager.
Coordinates referral processes with accuracy and urgency.
Communicates effectively/proactively with other administrative staff and clinical teams to ensure smooth patient flow.
Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization within required timelines, and confirms that all required pre-testing and documentation are complete and verified.
Manages check-out processes accurately, facilitating time of service payments from patients, including copayment and outstanding balance collections (as needed).
Obtains authorizations and/or follows up with appropriate teams on the status through completion, as needed.
Ensures all information is collected from patients to ensure timely billing.
Uses appropriate written communication when documenting in patient charts, and interacting with physician and other clinical teams.
Accurately scans patient records per hospital guidelines.
Proficient in the use of electronic medical records systems (e.g., Epic) and navigates scheduling, billing, and Microsoft Office software with competence.
Operates phones system, scanners, copiers, printers, and other front-desk technology efficiently.
Learns and adapts to new systems, policies and technologies relevant to office operations.
Prioritizes tasks and manages workload efficiently to meet patient needs, and departmental goals such as call answer rates.
Takes initiative to resolve issues and assist colleagues.
Adapts to workflow changes and supports team productivity.
Fulfills a lead role in the office when covering for Office Manager during time off.
Demonstrates accountability in job duties, and proactively assists in training support staff/covering staff as needed.