Patient Care Coordinator
GPS Dental•Portland, OR
•Onsite
About The Position
The Patient Care Coordinator plays a key role in delivering an exceptional patient experience while supporting the clinical and administrative flow of the practice. This position serves as a primary point of contact for patients, helping them understand recommended treatment, navigate insurance and financial options, and feel confident moving forward with care. The ideal candidate is organized, compassionate, detail-oriented, and comfortable communicating with patients, providers, and team members in a fast-paced environment.
Requirements
- High school diploma or equivalent required
- Previous dental experience required
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and remain calm in a busy environment
- Professional, positive, and patient-focused attitude
- Detail-oriented with strong organizational skills
- Comfortable discussing financial information with patients
- Collaborative team player
- Reliable and dependable
- Willingness to learn and grow within the role
Nice To Haves
- Experience with insurance verification, treatment coordination, or patient-facing roles a plus
Responsibilities
- Welcome patients and provide a warm, professional experience from check-in to check-out
- Communicate clearly and empathetically with patients regarding treatment plans and next steps
- Answer phones, schedule appointments, and respond to patient inquiries in a timely manner
- Help patients feel informed, supported, and comfortable throughout their care journey
- Present treatment plans and review insurance benefits with patients
- Explain financial options, payment plans, and policies
- Collect payments and process transactions accurately
- Coordinate follow-up appointments and continuing care
- Maintain accurate patient records and documentation in the practice management system
- Verify insurance eligibility and benefits
- Assist with daily schedule management to support efficiency and patient flow
- Support front desk and administrative tasks as needed
Benefits
- Supportive, team-oriented work environment
- Opportunities for professional growth and development
- Meaningful work focused on patient care and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
