My Hearing Centers -Patient Care Coordinator

WSA Americas•Coeur d'Alene, ID

6d•Onsite

About The Position

Patient Care Coordinator My Hearing Centers, part of WS Audiology (WSA), one of the world’s leading hearing care companies, is looking for a Patient Care Coordinator to join our team. Are you the person who makes people feel welcome the moment they walk through the door? Do you love staying organized, building relationships, and helping a busy office run smoothly? If so, you may be exactly who we’re looking for. Our Patient Care Coordinators are much more than the front desk; they are the heart of the clinic and an essential part of the patient experience. As a PCC, you’ll be the first voice patients hear and the first face they see. You’ll build relationships, keep the clinic organized and moving, partner closely with the hearing care provider, and help ensure every patient receives the attention and follow-up they deserve. If you’re personable, organized, comfortable on the phone, and enjoy helping people while working toward a common goal, we’d love to hear from you.

Requirements

Previous customer service experience; healthcare, hospitality, retail, or sales experience is a plus
A friendly, confident, and professional communication style
Comfort making outbound calls and engaging patients by phone
Strong organizational skills and attention to detail
The ability to multitask and shift priorities in a busy environment
Confidence learning and navigating multiple computer systems
A team-first mindset and willingness to work toward shared clinic goals
Patience, empathy, and the ability to build rapport with patients of all ages, particularly seniors

Nice To Haves

Healthcare experience

Responsibilities

Create a warm, welcoming experience for every patient who calls or visits the clinic
Manage appointment scheduling, confirmations, follow-ups, and day-to-day patient communication
Keep the provider’s schedule organized and optimized to support patient access and clinic productivity
Proactively connect with current and past patients to encourage follow-up care and keep them engaged in their hearing journey
Build lasting relationships with patients and provide exceptional service throughout their experience
Maintain accurate patient records and documentation
Verify insurance benefits and assist patients with general coverage questions
Process patient payments and transactions accurately
Support clinic inventory, including ordering, tracking, and returns
Educate patients about available products, services, financing options, and promotions
Partner closely with the provider to support patient satisfaction and clinic goals
Maintain a clean, organized, and patient-ready clinic environment
Stay informed about company programs and services so you can confidently answer questions and assist patients