Patient Care Coordinator – Per Diem

UnitedHealth Group•US, Arizona, AZ

7h•$18 - $32•Remote

About The Position

The Patient Care Coordinator – Per Diem employs excellent customer service skills and is responsible for frequent communication with the facility based clinical team members and payor sources in partnership to deliver effective facility and patient bed management. The Patient Care Coordinator ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Care Coordinator is ultimately responsible for Admits, Transfers and Discharges meeting critical performance standards for timeliness. This position is a remote, Per Diem position and will work on an as needed basis. Employees are required to have flexibility to work any of our shift schedules during our 24/7 hours. This can include Holidays, Weekends, Dayshifts, nightshifts, overnights, Mid-shifts. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

High School Diploma/GED
6+ months of experience verifying medical insurance
6+ months of patient access (patient registration) experience working within a hospital, physician office, healthcare insurance company or other healthcare revenue cycle-related setting
Intermediate level of proficiency to navigate a PC (open applications, send/receive emails, conduct data entry, etc.)
Intermediate level of proficiency with Microsoft Outlook (ability to create, edit, save, and send), Microsoft Word (ability to create, edit, save, and send documents), Microsoft Excel (ability to create, edit, save, and send spreadsheets)
Ability to work varied shifts, Holidays, Weekends, Dayshifts, nightshifts, overnights, Mid-shifts
Ability to complete two weeks of system training - Tuesday – Friday 8 AM – 4:30 PM AZ Time
Must be 18 years of age OR older

Nice To Haves

6+ months of exceptional problem-solving experience within a healthcare facility or health insurance setting
Working knowledge of medical terminology
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Under the guidance and direction of the centralized patient access unit leadership and sensitive to the employee work life balance, will work a predefined schedule to support the operational and facility-based needs of twenty-four (24) seven (7) days a week operation. As patients require admissions, Transfers and or Discharges at the facility location. With the understanding of teamwork and support that may require modification to meet those needs
Supports clinical bed management duties by ensuring system updates have been made in required IT systems for Admits, Transfers and Discharges, meeting 5-minute performance standards
Corrects registration edits and demographic updates as required when changing patient status
Conduct Insurance Eligibility / Benefit Verification via web-based tools and as necessary by phone
Supports registration activities by printing necessary documentation (i.e., face sheets, patient armbands, etc.), coordinating production with the facility caring for the patient
Provides fax, phone, or electronic notification to payers of patient admissions and upgrades
Identifies issues in need of escalation to corporate Financial Clearance staff and / or facility financial specialists (i.e., Financial Clearance and / or Financial Counseling staff)
Maintains up-to-date knowledge of specific registration requirements for all areas, including Inpatient and Outpatient Registration Services
Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
Communicates with the facility or providers when necessary to clarify or obtain additional patient information
When necessary, escalate accounts to appropriate facility Patient Registration leadership staff
Comply with HIPPA, PHI and its implications, ABN, MSP, EMTALA, etc. and other regulations which affect the registration process