Southeast Eye Group Blairsville - Patient Care Coordinator

EssilorLuxottica Group•Blairsville, GA

23h•Onsite

About The Position

Southeast Eye Group is committed to providing superior patient care and fostering a work culture that supports teamwork and employee development. They value individuals of integrity who are positive, dependable, and flexible. The practice aims to improve patients' quality of life through comprehensive vision care services, utilizing modern technology and expert professionals. Southeast Eye Group is part of TeamVision, a Management Service Organization within EssilorLuxottica, a global leader in eyewear, focused on operational excellence for eyecare professionals.

Requirements

High School graduate or equivalent
Minimum of one year strong customer service skills (internal/ external)
Strong communicator and listener
Problem solving ability
Organization skills

Nice To Haves

Experience in healthcare
Familiarity with in-store technology, such as point-of-sale, patient record systems, and other software applications
Basic knowledge of services, products, vision insurance plans/coverage and office operations
Strong interpersonal skills

Responsibilities

Greets patients without delay.
Promptly answers the telephone in a friendly and courteous manner.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
Records and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.
Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determines both medical and vision insurance eligibility in accordance with patients current plan coverage.
Ensures all office systems are maintained.
Maintains a safe working environment for all team members and patients.
Maintains operations by following policies and procedures, reporting needed changes.
Contributes to team effort by accomplishing related tasks as needed.
Works weekends and evenings in support of the business needs (varies by location).
Adheres to attendance and daily time keeping requirements.
Adheres to all company policies and procedures.
Consistently maintains proper dress code.
Performs other administrative responsibilities as assigned by Practice Manager or as business needs.