Patient Care Coordinator – Blakeney Pediatric Dentistry
Piedmont Dental Specialists•Charlotte, NC
•Onsite
About The Position
Join our growing pediatric dental team in the Carolinas as a Patient Care Coordinator (PCC). In this role, you will be the connection between our families and the clinical team, ensuring the day runs smoothly through scheduling, patient communication, insurance verification, and treatment coordination. You will create a calm, positive experience for every family and will receive hands-on onboarding and ongoing support. This is a Full-Time position at Blakeney Pediatric Dentistry for someone who is organized, compassionate, and ready to make a difference.
Requirements
- Previous front desk or Patient Care Coordinator experience in a dental office
- Familiarity with dental terminology and procedures preferred
- Strong organizational and multitasking skills
- Excellent communication and customer service skills
- Ability to communicate clearly, consistently, and professionally with staff, leadership, and patient families
- Strong attention to detail and follow-through
- Ability to work effectively in a fast-paced, team-oriented environment
Nice To Haves
- Bilingual skills are a plus!
Responsibilities
- Greet and check in patients and families upon arrival
- Schedule, confirm, and manage patient appointments
- Answer phones and respond to patient inquiries
- Communicate with families through phone, email, and text
- Maintain accurate and up-to-date patient records
- Verify insurance and assist with billing processes
- Present and review dental treatment plans with families
- Coordinate referrals to specialists as needed
- Partner with Dental Assistants and Providers to support efficient patient flow
- Provide administrative support to the clinical team
- Maintain scheduling and performance goals
- Complete daily KPI reporting
- Deliver a welcoming and positive experience from the first phone call through checkout
Benefits
- Competitive compensation and benefits package
- Paid time off
- Health Savings Account
- Life insurance
- Growth opportunities within a supportive team
- Ongoing training and professional development
- The opportunity to make a meaningful difference in children's oral health
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
