PATIENT CARE COORDINATOR - PART TIME

UBMD Surgery•City of Niagara Falls, NY

1d•$20 - $23•Onsite

About The Position

UBMD Surgery has grown to be one of the largest and most respected non-profit surgical practices in Western New York. As a part of the UBMD Physicians’ Group, we take pride in teaching the next generation of surgeons how to be the doctors of the future, all while providing excellent patient care and outcomes. Our certified and fellowship-trained surgeons see and treat patients at various locations including Buffalo General Medical Center, Erie County Medical Center, John R. Oishei Children’s Hospital, Millard Fillmore Suburban Hospital, Niagara Falls Memorial Medical Center, and Buffalo VA Medical Center. Seeking a PART TIME Patient Care Coordinator. This role represents physicians by being the primary mode of communication between patients and provider. Ensure all necessary tasks are completed leading up to a patient procedure. Performs a full range of duties to support day-to-day operations of the office and ensure high quality service for our patients. Expected to handle sensitive information confidentially.

Requirements

High School Diploma or equivalent required.
2 years clinical office experience required.
Strong communication and interpersonal skills essential to ensure high quality customer service.
Strong typing skills required.

Nice To Haves

Completion of Medical Secretary Program preferred.

Responsibilities

Schedule office or hospital-based procedures, surgeries, diagnostic testing, and follow-up
Obtain any required prior authorizations and verify insurance requirements
Ensure patients have proper medical clearance in place
Provide patients and facilities with applicable instructions, pre-admission testing, forms and consents necessary for procedures/surgery to take place
Complete Disability, Workers Compensation, FMLA, and No-Fault paperwork
Coordinate any special equipment, testing or medications needed for scheduled procedure/surgery
Provide assistance to patients and their families in regard to preparing for procedure/surgery by answering any pertinent questions, and/or addressing any concerns
Managing any mail/fax/paperwork associated with facilitation of procedure/surgery including medical record requests by facilities or patient care team
Process any lab or testing orders directed by Providers
Function as liaison between Patient and Provider to deliver excellent patient care and a positive patient experience
Ensure physician/provider productivity by maintaining calendars; scheduling appointments, professional meetings, consultation and conferences.
Answer phones and triage accordingly, schedule appointments, admissions, surgeries and laboratory services
Performs front office duties as assigned.
Maintain exam rooms and workrooms including ordering of supplies
Room patient for examinations and taking vital signs
Maintains quality results by following and enforcing standards
Serves and protects the health care community by adhering to professional standards, hospital policies and procedures
Perform administrative duties as needed
Establish and maintain a professional and polite rapport with all patients and staff
Perform special projects assigned by lead assistant/practice manager or provider
Provide cross coverage within department when deemed necessary
Update job knowledge by participating in educational opportunities.