Patient Care Coordinator

Dental Office•Killeen, TX

12h•Onsite

About The Position

We are seeking a high-energy, bilingual Dental Patient Coordinator to join our fast-paced dental team. The ideal candidate possesses a passion for patient care, excellent customer service skills, and thrives while multitasking. You must be comfortable managing multi-line phones, navigating Dentrix software, verifying insurance, and explaining treatment plans to patients.

Requirements

Minimum 2 years of hands-on experience using Dentrix software
Proven familiarity with PPO insurance breakdowns and Texas Medicaid processing
Professional fluency in both English and Spanish (written and spoken)
Ability to check in patients, answer phones, and process paperwork simultaneously
A vibrant, positive attitude that uplifts patients and coworkers alike
Exceptional phone etiquette and comfort discussing large financial balances
Precision in inputting insurance data and tracking pre-authorizations

Responsibilities

Welcome Patients: Provide a warm, high-energy greeting to every patient entering the practice
Phone Management: Answer multi-line phones enthusiastically, route calls, and schedule appointments
Customer Service: Resolve patient inquiries with empathy, professionalism, and a patient-first mindset
Insurance Verification: Verify coverage for commercial PPO plans and Texas Medicaid programs (e.g., MCNA, DentaQuest)
Pre-authorizations: Submit, track, and follow up on dental pre-authorizations to ensure timely approvals
Dentrix Management: Maintain accurate, up-to-date patient records, schedules, and ledgers in Dentrix
Treatment Coordination Plan Presentations: Clearly explain diagnosed treatment plans, phases, and scheduling timelines to patients
Financial Agreements: Break down out-of-pocket costs, copays, and available payment options (e.g., CareCredit)
Closing Cases: Answer patient questions confidently to secure commitment and book treatment appointments