Patient Care Coordinator
About The Position
American Hearing Care is seeking a friendly, organized, and patient-focused Patient Care Coordinator (PCC) to support the daily operations of our clinic. This role serves as the first point of contact for our patients, ensuring everyone receives a welcoming and professional experience. The Patient Care Coordinator manages front office operations, schedules appointments, assists patients with administrative needs, and helps ensure the clinic operates efficiently each day. This is an excellent opportunity for someone who enjoys helping people, staying organized, and contributing to a patient-focused healthcare environment.
Requirements
- At least 2 years of administrative, customer service, or medical office experience
- Strong communication and interpersonal skills with a friendly, professional demeanor
- Basic computer proficiency, including Microsoft Office (Word and Excel)
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- A growth mindset with a willingness to learn and adapt
Responsibilities
- Manage incoming phone calls and schedule patient appointments
- Conduct a high volume of daily outbound calls for appointment confirmations, follow-ups, and patient re-engagement
- Welcome, check in, and assist patients and walk-ins with professionalism and efficiency
- Verify insurance eligibility and benefits with carriers
- Enter and maintain accurate patient information in the system
- Process point-of-sale (POS) transactions, including collecting payments and issuing receipts.
- Clean hearing aids and assist patients with basic device maintenance
- Maintain an organized, professional front office environment
- Deliver a high level of customer service while building positive patient relationships
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Major holidays off
- Comprehensive training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
