Patient Care Coordinator

dentalcorp•Etobicoke, ON

35d•Onsite

About The Position

At Cloverdale Dental Centre, our mission is to provide the Etobicoke community with reliable, high-quality dental care in a friendly and professional atmosphere. We pride ourselves on a patient-centered approach that combines modern clinical expertise with a focus on long-term oral health. From routine family check-ups to advanced restorative treatments, our dedicated team is committed to making every visit comfortable, efficient, and tailored to the unique needs of our patients. The wage for this Patient Care Coordinator position is $24-$26/hour depending on skills, experience, and location. This is a replacement job opening. Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner