PATIENT CARE COORDINATOR - ENT CENTER

Northwest Specialty Hospital • Post Falls, ID

2d • Onsite

About The Position

Northwest Specialty Hospital is seeking a detail-oriented Patient Care Coordinator to join our ENT Team! We need someone with a professional demeanor who can work well under stress/stress situations, will provide great customer service to our patients, and is able to multitask! In this role, you will be responsible for performing a variety of medical clerical duties. Some of those duties include registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require; prepare pre-registration packets appropriately for each procedure; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; process co-payments and payments; register patients and update medical records; back up all incoming calls and direct them to the appropriate person or department; perform nightly closing procedures for clinic; call patients for pre-registration notification including copays and deductibles; and other duties as assigned.

Requirements

• Knowledge of basic computer programs such as the Microsoft Office Suite
• Computer skills in utilizing word processing, integrated EMR database, and other functions
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Three years office experience required.
• Demonstrated knowledge of medical terminology.
• High school diploma or equivalent.

Responsibilities

• Perform registration and pre-registration functions to ensure the smooth transitioning of patients through the services they require.
• Prepare pre-registration packets appropriately for each procedure.
• Ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes.
• Process co-payments and payments.
• Register patients and update medical records.
• Back up all incoming calls and direct them to the appropriate person or department.
• Perform nightly closing procedures for clinic.
• Call patients for pre-registration notification including copays and deductibles.
• Perform other duties as assigned.

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
• Tuition reimbursement
• Growth opportunities, ongoing education, training, and leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED