Patient Care Coordinator

Fusion Physical Therapy Partners • Gilford, NH

11h • Onsite

About The Position

At Gilford Physical Therapy & Spine Center, a proud member of Fusion Physical Therapy Partners, we are seeking a highly motivated and detail-oriented individual to join our Gilford, NH clinic as a Patient Care Coordinator. This role is the first point of contact for patients and plays a vital role in providing a positive and welcoming experience. The clinic prioritizes quality patient care through one-on-one, personalized sessions, ongoing staff education, advanced treatment methods, and collaboration with healthcare professionals. The approach emphasizes manual therapy and customized stabilization exercises. The company prioritizes work-life balance, promotes teamwork, and rewards hard work.

Requirements

• High school diploma or equivalent.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Nice To Haves

• Previous experience in a receptionist or customer service role is preferred but not required.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

Benefits

• 3 weeks of accumulated paid time off in your first year
• 6 paid holidays
• 401(k)
• medical insurance
• dental insurance
• vision insurance
• short-term disability coverage
• long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED