Patient Care Coordinator
About The Position
MultiCare Plastic Surgery offers cosmetic surgical services at its clinic in Tacoma, Washington near Tacoma General Hospital. The Patient Care Coordinator (PCC) serves as a key member of the Plastic Surgery team. They are responsible for all aspects of clerical duties assigned by a clinic. Duties include variations of—greeting patients, answering phones, and directing calls, assisting patients/families; scheduling, registration, charge entry, payment posting, batch balancing, cash reconciliation/balancing, operating several types of basic office equipment, etc. They are also responsible for ensuring that appropriate referrals are made to participating providers, with the patient’s health plan. The PCC acts as a resource regarding referrals and insurance plans guidelines. The PCC is responsible for coordinating a panel of cosmetic surgery patients and the logistics of their pre-surgery work-up. They serve as the key point of contact for cosmetic patients, keeping them on track and informed at every step leading to surgery.
Requirements
- High school diploma/GED equivalent preferred
- Minimum one (1) year work experience in cosmetic office preferred
- Minimum two (2) years’ work experience preferably in a medical office setting
- Experience with medical terminology
- Strong Microsoft Word, Excel, and Outlook skills
Nice To Haves
- Related college coursework and or training desirable
- Healthcare insurance or related experience desirable
- Experience with EPIC desirable
Responsibilities
- Greeting patients, answering phones, and directing calls
- Assisting patients/families
- Scheduling
- Registration
- Charge entry
- Payment posting
- Batch balancing
- Cash reconciliation/balancing
- Operating several types of basic office equipment
- Ensuring that appropriate referrals are made to participating providers, with the patient’s health plan
- Acting as a resource regarding referrals and insurance plans guidelines
- Coordinating a panel of cosmetic surgery patients and the logistics of their pre-surgery work-up
- Serving as the key point of contact for cosmetic patients, keeping them on track and informed at every step leading to surgery
Benefits
- Competitive tuition assistance
- Award-winning residencies
- Fellowships
- Career development
- Generous PTO
- Code Lavender
- Employee Assistance Programs
- Competitive salary
- Medical benefits
- Dental benefits
- Retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
