Patient Care Coordinator - Waterloo Family Dental

dentalcorp•Waterloo, ON

1d•CA$27 - CA$30•Onsite

About The Position

At Waterloo Family Dental, we are dedicated to providing compassionate, family-focused dental care for patients of all ages. Our team offers a full range of preventive, restorative, and cosmetic services in a welcoming environment, with a focus on patient comfort, convenience, and exceptional care. Through modern technology, flexible scheduling, and a collaborative team approach, we help our patients achieve healthy, confident smiles.

Requirements

Minimum 1 year of Dental Administration experience is required
Experience with dental software programs is required
Candidates must be legally authorized to work in Canada.

Nice To Haves

Clinical background is considered an asset

Responsibilities

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner