Patient Care Coordinator - Waterloo Family Dental

dentalcorpWaterloo, ON
CA$27 - CA$30Onsite

About The Position

At Waterloo Family Dental, we are dedicated to providing compassionate, family-focused dental care for patients of all ages. Our team offers a full range of preventive, restorative, and cosmetic services in a welcoming environment, with a focus on patient comfort, convenience, and exceptional care. Through modern technology, flexible scheduling, and a collaborative team approach, we help our patients achieve healthy, confident smiles.

Requirements

  • Minimum 1 year of Dental Administration experience is required
  • Experience with dental software programs is required
  • Candidates must be legally authorized to work in Canada.

Nice To Haves

  • Clinical background is considered an asset

Responsibilities

  • Welcome and assist patients upon arrival, creating a warm and positive first impression
  • Optimize the daily appointment schedule to ensure full utilization with minimal gaps
  • Effectively manage the recall system and maintain accurate, up-to-date patient records
  • Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
  • Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
  • Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
  • Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Benefits

  • Competitive pay with annual reviews
  • RRSP matching
  • Comprehensive total-rewards package
  • Gym discounts
  • Insurance savings
  • Entertainment deals
  • Access to our Employee and Family Assistance Program
  • Career development with industry-leading CE
  • Social and networking events
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