Patient Care Coordinator

Pacific Neuropsychiatric Specialists Inc•Mission Viejo, CA

53d•Onsite

About The Position

The Patient Care Coordinator will be responsible for managing patient appointments, ensuring smooth patient flow, and supporting providers with administrative tasks. This role requires excellent communication and organizational skills, as well as the ability to handle a high-volume environment with professionalism and a positive attitude.

Requirements

Previous experience or training/education working in a medical facility.
Must be friendly, outgoing, “people oriented”.
Excellent communications skills, both written and oral.
Telephone and computer skills.
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
Intermediate math and computer skills.
Must be able to interact with all levels of staffing in a professional manner.
BLS/CPR Certification (Required).

Nice To Haves

College or college-equivalent education is preferred.
Psychiatric practice experience recommended.
Medical Assistant Certification (Preferred).

Responsibilities

Welcome all patients with an inviting and positive attitude.
Check patients in and collect copays.
Check patients out and schedule follow-up appointments.
Ensure provider's schedules are full and if there are openings call patients on the waitlist.
Schedule and confirm appointments for existing patients.
Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
Answering and returning patient calls as well as responding to their voicemails in a timely manner.
Being a team player who is willing to help when and where it is needed.
Flexibility with locations if coverage is needed.
Ability to handle a high volume office.