Patient Care Coordinator

UnitedHealth Group • Lake Success, NY

1d • Onsite

About The Position

Optum NY/NJ is seeking a Patient Care Coordinator to join their team in Lake Success, NY. Optum is a clinician-led care organization focused on improving how clinicians work and live. As a member of the Optum Care Delivery team, you will contribute to the vision of making healthcare better for everyone. Optum provides the clinical resources, data, and support of a global organization to help patients live healthier lives. The organization believes in empowering employees for an exceptional career and a fulfilling life both at work and at home. This role offers the opportunity to advance community health and contribute new practice ideas that could improve care for millions. The Patient Care Coordinator will be responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, and adhering to Lean processes. This role also supports the team in meeting financial, clinical, and service goals.

Requirements

• High School Diploma/GED
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records or Healthcare related field
• 1+ years of computer proficiency experience in Microsoft Office (Outlook, Word, etc.)
• Ability to work Monday through Friday a 37.5-hour work week
• Monday, Tuesday from 10:00 to 6:30 pm
• Wednesday through Friday from 9:00 am to 5:30 pm
• The schedule will be determined by the supervisor upon hire

Nice To Haves

• Epic experience
• Knowledge of insurance carriers and managed care plans
• Knowledge of medical terminology
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Accurate and complete occupational medicine registration workflow
• File and maintain medical records
• Consistently correct registration work queue errors
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
• Check In and Check Out both pediatric and adult pulmonary patients
• Perform referral documentation promptly
• Working daily in the claims edit work queue to correct registration errors for submission to insurance companies
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Perform other related duties and assignments as required
• Organize and maintains medical records
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Performs other duties as assigned

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED