Patient Care Coordinator - Chicago, IL

CQ Partners•Chicago, IL

5d•Onsite

About The Position

Hearing Health Center is Chicago’s leading provider of comprehensive hearing healthcare, serving patients for more than 40 years across five locations. Founded by Dr. Ronna Fisher, our practice is known for exceptional patient care, advanced diagnostic services, cerumen management, and access to the latest hearing technology from all major manufacturers. We are committed to improving quality of life through compassionate care, clinical excellence, and a superior patient experience. The hours are Monday -9-5, Tuesday -8-4, Wednesday -10-6, Thursday -9-5 and Friday -8-4. We are seeking a full-time Patient Care Coordinator to join our team at our Chicago office located just off the Magnificent Mile. This is a highly patient-facing role responsible for delivering an outstanding patient experience while supporting the daily operations of a fast-paced audiology practice. The ideal candidate is organized, detail-oriented, professional, and confident managing patient interactions, scheduling, insurance verification, and administrative responsibilities with accuracy and efficiency.

Requirements

2–3 years of experience in a medical office, healthcare practice, or patient-facing coordinator role
Strong scheduling, multitasking, and phone communication skills
Experience verifying insurance benefits and interpreting medical insurance information
Exceptional attention to detail and organizational skills
Professional demeanor with excellent interpersonal and customer service skills
Ability to work collaboratively in a team-oriented environment
High school diploma or equivalent required

Nice To Haves

Experience in healthcare, private practice, retail healthcare, or customer service preferred
Additional education or training is a plus
Comfortable discussing and demonstrating products with patients
Sales-minded approach focused on patient education and service
Ability to thrive in a fast-paced, high-touch healthcare environment
Positive attitude with a proactive and solutions-oriented mindset

Responsibilities

Schedule and optimize patient appointments to maximize provider productivity and patient access
Greet and assist patients in a warm, professional manner
Coordinate patient care and support hearing technology demonstrations and product education
Complete patient intake, insurance verification, and registration documentation accurately
Collect co-pays, self-pay balances, and process patient payments
Maintain accurate patient demographic and insurance information
Communicate effectively with audiologists, audiology assistants, and team members across locations
Answer incoming calls and manage patient inquiries with professionalism and empathy
Support a high-end patient experience from check-in through follow-up