Patient Care Coordinator Supervisor

Wellbe Senior Medical•Atlanta, GA

14d

About The Position

The Supervisor of Care Team Coordinators is a professional charged with coaching, mentoring, training, motivating, and performance managing their assigned team of Care Team Coordinators on a daily basis. Additionally, will be responsible on how to use along with their team; the daily operating systems/tools, familiar and adhere to company policies and procedures, address questions/complaints (team and members), and drive change management. Also assist in hiring new employees while monitoring their team's success on an ongoing basis. Supervisors will also need to assist with guiding their team as it relates to quality assurance, keeping tallies of scheduled visits and pulling call lists.

Requirements

HS Diploma or equivalent
3+ years of Supervisory/Leadership Skills
Familiarity with using EMR’s (AaNeel Preferred) Ring Central system (Preferred)
Competency in Google Workspace, MS Office software suite

Nice To Haves

Preferred 2-year degree or equivalent college credit
Preferred experience in health care field
Preferred experience with HIPPA compliance rules

Responsibilities

Promote, lead by example, and ensure your team exemplifies the WellBe mission, vision, and culture.
Ensure the team meets its goals and objectives through effective hiring, performance management, coaching and career development
Put in place new ideas and best business practices and drive these initiatives forward
Directly handle, respond, resolve, and escalate, as necessary, all complaints to the appropriate parties in a timely manner.
Review, respond and help resolve complex issues and questions related to the position and team
Educate and train team members regarding proper system utilization, day-to-day operations, program information, and compliance to company, state, and federal requirements.
Identify, analyze and advise management on work-flow issues, performance trends and provide recommended solutions, take action
Daily review and interpretation of production related systems, performance and reports applicable to the Supervisory level with corresponding recommended actions to take based on related information
Develop, implement and maintain materials and programs ensuring production and quality standards are met
Great communication skills and strong Team Player
Effectively work and communicate within and cross departmentally
Ability to perform the task of an Care Transition Coordinators as needed
Ride Alongs with Field Based Care Transition Coordinators
Other tasks needed to accomplish team’s objectives/goals